Stroudsmoor Country Inn seeking an experienced Event Floor Supervisor to join our staff.
Event Floor Supervisor
Job Duties
- Training Personnel: (bar, server and wait staff)
- Training Period: Train new personnel based on Stroudsmoor policies.
- Evaluate Performance: Based on establish standards which must be achieved before advancing. Evaluate new employees before releasing them from training period.
- Provide Event Continuity:
- Uniform: Regular inspections of all personnel
- Table Setting: Provide wait staff proper setting instructions for each type of event
- Linen: Inspect placement for each event
- Floor Plan: Instruct wait staff on standard set-up as well as client requests for individual events
- Equipment: Make available in appropriate location the equipment required for individual event (IE. Client paraphernalia, audio visual equipment, etc.)
- Event Execution:
- Opening & Closing Building
- Communication of Instructions to Wait/Bar Staff
- Replace call-out staff if necessary and report call-out to the Banquet Manager
- Food Presentation Methods
- Customer Relations: Address client requests and complaints during the event. Floor personnel must maintain good client relations during the event to insure a timely response to problems or requests. Make sure all complaints are documented properly. Address the complaints with staff, gather details and inform event planners of the situation.
- Response to Emergency Situations (IE. Medical, logistical, staff, etc.)
- Damage & Theft Inspection
- Banquet Accounting Documents
- Prospective Client Contact: When approached by a potential client, floor personnel most obtain response info. (IE. Name, address, phone #, event attended)
- Whenever necessary, obtain payment from Client
- Contract Information:
- Attend weekly meetings with Banquet Manager to review event contracts and confirm staff assignments.
- Obtain detailed information regarding clients’ requests, invoice collection and gratuity disbursement during weekly meetings.
- Evaluate Staff Performance:
- Attend quarterly staff meetings
- Review and evaluate staff performance with banquet manager regularly.
- Point out deficiencies immediately.
- Provide criticism as well as praise for jobs well done.
- Report to Event Manager:
- Provide staff evaluation information at weekly meetings
- Communicate any client/staff complaints and offer suggestions to eliminate future complaints
- Routinely offer suggestions for enhancing client satisfaction
- Report on damage or theft to facilities
- Control and report loss or breakage of equipment
- Inventory Status of all banquet facilities:
- Equipment bi-annually
- Livestock weekly
Minimum Qualifications
- Event management: 5 years
- Events industry: 5 years
